Agile is no longer just for software developers. Many Customer Service professionals and Customer Service organizations are now adopting Agile values and principles. This workshop is specifically for Customer Service individuals and teams that are considering an Agile adoption or have already begun their Agile journey.
- A brief history of the Manifesto for Agile Software Development
- The values and principles of the Manifesto for Agile Software Development
- Determine what the values and principles mean to your team and organization
- Create an ordered backlog of values and principles for adoption
Duration: Two hours. Increase quantity for longer duration workshop or for multiple workshops.
Delivery: Instructor-led live remote workshop.
Schedule: We will contact you via email within 24 hours of purchase to schedule your workshop. We schedule workshops 24/7 (24 hours a day, 7 days a week) at a time convenient for you in your preferred time zone.
NOTE: This is a single private workshop for one person or one team – only one purchase needed.